Payment processing fees

Base fee

Every transaction includes a base fee for either credit card or ACH payment processing. These fees can be passed on to clients using our surcharging feature.

Billing method fee

These fees apply based on your chosen billing method and cannot be passed on to clients.

Additional credit card fees

• International cards: 1.5%

• Currency conversion: 1%

Payment Reconciliation

Accurate payout reconciliation ensures clarity in tracking payments and payouts, helping maintain financial transparency. Follow the steps to view, export, and reconcile payout details effectively.

Viewing Payout Details in Stripe Express

You can view payout details and their associated payments in your Stripe Express dashboard. Here’s how:

1. Access Your Stripe Express Account:

   • Navigate to Settings > Payout Account in your Copilot Dashboard.

   • Click Open Dashboard and login to your Stripe Express account.

2. Check Payout Information:

   • To view details of an expected payout, click See Details.

   • To review payments included in a specific payout:

     • Go to the Balance tab.

     • In the All section:

       • Find payouts labeled as STRIPE PAYOUT in the Description column.

       • Payments include information such as the invoice number, client name, and client email in the Description column.

       • The Status column indicates the current status of each payout and payment.

       • Click on a specific Payout to see all associated payments and details.

       • In the Payouts section, only payouts are displayed. Click on a specific Payout to see all associated payments and details.

Exporting and Organizing Payout Data

If you want to reconcile multiple payouts and payments, exporting the data is the easiest way. Here’s how:

1. Export Your Data:

   • Go to the All tab in your Stripe Express account.

   • Click on Export.

   • Select the desired date range.

   • Open the dropdown in the column selection section and select All.

   • Click Export to download the CSV file.

2. Upload and Organize the File:

   • Upload the CSV file to Google Sheets or Excel.

   • Sort the sheet by the Transfer column in ascending order (A–Z).

3. Identify and Match Data:

   • Use the following columns to reconcile payments with payouts:

     • In the Type column, locate entries labeled as Payment.

     • Check the Description column for details such as the invoice number, client name, and email.

     • Refer to the Transfer column to find the corresponding payout ID.

4. Match Payments to Payouts:

   • After identifying the payout ID for a specific payment, look for a Payout in the Type

     column with the same payout ID in the Transfer column.

   • This confirms that the payment was included in that particular payout.