Introducing: multi-company clients for flexible client management

Few things are more frustrating than asking a client to manage multiple logins to different services. Centralizing the client experience is one of the reasons so many people choose Copilot as a client portal platform. Now, your clients who are part of multiple entities or companies get one login — and can seamlessly access all the companies they’re associated with.

What’s more, with this major update, you can now rename “clients” and “companies” to fit your business terms, for maximum flexibility to your business’ needs.

Multi-company clients are available on our Professional and above paid plans.

When to use multi-company clients

We’ve seen so many different businesses take advantage of the flexibility and customizability of clients in multiple companies. Some examples of how our customers are using us:

• Accounting firms handle both personal and business taxes for their clients and want to separate the forms and files for each entity.
• Marketing and creative agencies are running campaigns for a client who manages multiple brand teams (”Pepsi”, “Doritos”, “Aquafina”) and want to differentiate the experience per brand.
• A real estate company’s clients are brokers or management firms who want to be associated with different housing properties.

Companies are simply a way to group clients and separate their information to improve the client experience as well as your management experience.

How to use multi-company clients

In your Dashboard’s CRM, you and other internal users can now assign up to 30 companies to a single client. You can see you clients’ companies on the Clients tab and update their company assignments in their Client Details sidebar.

When you assign forms, contracts, and invoices, you now select which specific client/company combination will receive the request in their portal.

Check out our interactive walkthrough to learn more:

Easy switching for your clients

Your clients assigned to multiple companies now see a new primary sidebar that lets them switch between companies with only one login. This sidebar also surfaces cross-company notifications, so clients know when they need to switch companies to take actions.

NEW: Companies don’t have to be “companies”

We serve a diverse range of industries and strive to build a solution that is the most customizable and flexible to your service so with this release, we’ve now created a setting that lets you rename the terms “client” and “company”.

These changes will be reflected throughout your internal user experience and some smaller areas of your client’s experience.

When changing these settings, both you and your “client” will now see the custom terms you set for their group.

Examples we’ve seen:

• Family / Person
• Group / Contact
• Building / Broker
• Entity / Client

This update represented a major shift in how we organize the client vs. company experience. We appreciate everyone’s patience, excitement, and feedback during our months of refinement and testing.

If you’re interested in customizing your client experience with multiple companies per client, sign up or upgrade to one of our supporting plans today.