About the role

You’ll join our small but mighty Support + Success team, the friendly tech superheroes who make sure our customers are happy, successful, and never stuck. You’ll tackle customer issues — think accounts, billing, subscriptions, and minor technical hiccups — while learning the ins and outs of our platform. You will become a product expert and be able to address questions that cover existing capabilities and future roadmap features. Over time, you’ll get better at solving more complex problems and become a go-to expert for our users.

Who you are

• You thrive in a technical environment and love helping people solve problems.

• Quick on your feet and a fast learner—you enjoy figuring things out as you go.

• Tech-savvy and comfortable jumping between tools and systems. Extra points if you’ve played with AWS, Dynamo, Retool, or Front.

• Clear and empathetic communicator—you can explain tricky stuff without jargon.

• Interested + experienced in working with APIs, databases, and no-code integrations like Retool; Stripe experience is a nice bonus.

• You care about users and genuinely want to make their day a little easier.

What you'll do

• Spend most of your time helping customers — solving issues, answering questions, and keeping them smiling.

• Partner with your Support + Success Lead and other teams to tackle tricky problems and find solutions.

• Assist with creating and troubleshooting automations through Make and Zapier as well as native Copilot automation workflows.

• Translate technical issues into plain language for our customers—no jargon allowed.

• Gather info, report bugs, and work with Engineering to improve the product.

• Resolve support issues within our SLA agreements, including internal and client accounts, billing and subscriptions, and minor technical issues.

• Build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems.

Why you’ll love it here

• You’ll have real impact on how our customers succeed.

• Work with a tight-knit, friendly team who loves collaboration and creativity.

• Plenty of room to grow and level up your skills as our company scales.